Privacy Policy

Business Name: The Home Makers Hub Ltd
Contact: admin@thepropertyhubgroup.com

1. Introduction

We are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data when you stay with us or interact with our services.

2. Data We Collect

We may collect and process the following personal information:

  • Full Name
  • Photo Identification (e.g., passport or driving licence)
  • Contact Number
  • Email Address
  • Payment Details (e.g., card information, billing address)

3. Purpose of Data Collection

We collect your data to:

  • Confirm and manage your booking
  • Verify your identity for security and legal compliance
  • Communicate important information about your stay
  • Process payments and issue receipts
  • Comply with legal obligations, including local authority or police requirements

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity – to fulfil our accommodation agreement with you
  • Legal obligation – to comply with UK laws and regulations
  • Legitimate interests – to ensure the safety and smooth operation of our business

5. Data Sharing

We do not sell your data. We may share it with:

  • Payment processors (e.g., Stripe, PayPal)
  • Law enforcement or regulatory bodies if required
  • Trusted service providers who help us operate our business (e.g., booking platforms, other hosts with whom you have a confirmed booking)

6. Data Retention

We retain your personal data only as long as necessary:

  • Booking records: up to 6 years for accounting and legal purposes
  • Photo ID: securely deleted after your booking ends unless required by law or unless you have confirmed future bookings in the system
  • Payment details: processed securely and not stored beyond transaction completion

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent (where applicable)
  • Lodge a complaint with the ICO (Information Commissioner’s Office)

8. Security Measures

We implement appropriate technical and organisational measures to protect your data, including encryption, secure storage, and access controls.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you.